Store Team Leader: Customer Experience & Ops

Shoe Carnival, Inc.; Foley (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

Shoe Station in Foley, Alabama is seeking a dependable and energetic Assistant Store Manager to oversee daily store operations and support the team in a full-time role.

You’ll act as a key holder, open and close the store, assist the General Manager in reaching sales goals, lead customer service efforts, train associates, delegate daily tasks, support visual merchandising, and ensure accuracy of register and cash procedures while maintaining a positive, customer-first environment.

Qualifications

• Minimum 2 years of retail or customer service experience.
• Supervisory or team-lead experience preferred.
• Must obtain Key Carrier Certification within 60 days.
• Strong communication and problem-solving skills.
• Able to work nights, weekends, and holidays.

Responsibilities

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

Skills

Leadership

Customer service

Retail experience

Supervisory experience

Key Carrier Certification

Flexible scheduling

Job description

Shoe Station in Foley, Alabama is seeking a dependable and energetic Assistant Store Manager to oversee daily store operations and support the team in a full-time role.

You’ll act as a key holder, open and close the store, assist the General Manager in reaching sales goals, lead customer service efforts, train associates, delegate daily tasks, support visual merchandising, and ensure accuracy of register and cash procedures while maintaining a positive, customer-first environment.