Store Manager - Customer Experience & Growth

knitwellgroup; Massachusetts; On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holidays

Bonuses

Discounts

Professional development

Community partnerships

Job summary

LOFT is seeking a Store Manager at The Shops at Chestnut Hill, MA. You will lead both customer and associate experiences, drive profitability through strong operational practices, and uphold brand standards in a welcoming environment for guests and your team.

You will coach, hire, and develop associates, foster community engagement, and use data to shape short- and long-term store plans while overseeing daily opening and closing duties.

Qualifications

• 2+ years retail Store Manager or service industry experience.

Responsibilities

• Lead customer and associate experiences in the store.
• Drive profitable business through customer experience, operations, visual standards, and community engagement.
• Coach team to reach full potential and ensure welcoming experience for customers and associates.
• Hire and build an effective store team through training and development.
• Analyze reporting to inform retail plans and manage day-to-day operations.

Skills

Store management

Leadership

Customer service

Communication

Technology proficiency

People management

Goal oriented

Tools

Point-of-Sale system

Job description

LOFT is seeking a Store Manager at The Shops at Chestnut Hill, MA. You will lead both customer and associate experiences, drive profitability through strong operational practices, and uphold brand standards in a welcoming environment for guests and your team.

You will coach, hire, and develop associates, foster community engagement, and use data to shape short- and long-term store plans while overseeing daily opening and closing duties.