Store Manager — Customer Experience Leader

LOFT; New Jersey; On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Job summary

LOFT is seeking a Store Manager for Gloucester Township, NJ, to lead customer and associate experiences in-store. You will drive profitability through staff coaching, top-notch service, and operational excellence.

In this role you will hire, train, and motivate a team while maintaining visual standards and community engagement. Strong leadership and communication skills are essential for success in a fast-paced retail environment.

Qualifications

• 2+ years in retail Store Manager or service industry (preferred).
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and ability to develop talent.
• Effective leadership, interpersonal, and communication skills.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Inspire, educate, and coach associates to leverage brand behaviors.
• Use technology to provide a seamless omnichannel shopping experience.
• Hire and develop a strong store team through coaching and training.
• Create an inclusive store environment where everyone feels welcome.
• Develop operations to achieve store goals and drive profitability.
• Promote in-store events and partnerships with the community.
• Oversee budgeting, payroll, and reporting to manage store performance.
• Manage day-to-day store operations, including opening and closing.

Skills

Hospitality mindset

People management

Leadership

Communication skills

Technology proficient

Business acumen

Organizational skills

POS system operation

Tools

Point-of-sale system

Job description

LOFT is seeking a Store Manager for Gloucester Township, NJ, to lead customer and associate experiences in-store. You will drive profitability through staff coaching, top-notch service, and operational excellence.

In this role you will hire, train, and motivate a team while maintaining visual standards and community engagement. Strong leadership and communication skills are essential for success in a fast-paced retail environment.