Retail Assistant Manager: Inspire Teams & Delight Customers

knitwellgroup; Massachusetts; On-site; USD 54,443,000 - 68,053,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is hiring an Assistant Manager in Chestnut Hill, MA to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and model brand behaviors to engage customers.

You will drive operations, recruit and develop talent, and use reporting to improve performance. This role emphasizes teamwork, inclusion, and delivering omnichannel experiences.

Qualifications

• 1+ year retail management experience is preferred.
• Hospitable approach to customers and colleagues.
• Proficient with point-of-sale systems and technology.
• Strong business sense with ability to drive results.
• Ability to take initiative and make thoughtful decisions.

Responsibilities

• Support customer experience and shape store culture.
• Lead on the sales floor and model brand behaviors.
• Coach and educate associates to deepen customer connections.
• Create an inclusive store environment for all staff.
• Use tools and reporting to drive operational excellence.
• Assist Store Manager with recruiting, hiring, and development.
• Build relationships and support the team to achieve goals.

Skills

Retail management

Hospitality mindset

POS/technology proficiency

Business acumen

Initiative

Job description

LOFT is hiring an Assistant Manager in Chestnut Hill, MA to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and model brand behaviors to engage customers.

You will drive operations, recruit and develop talent, and use reporting to improve performance. This role emphasizes teamwork, inclusion, and delivering omnichannel experiences.