Store Manager: Customer Experience & Team Growth

LOFT; Boston (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and career"

Community impact through partnerships

Job summary

LOFT is seeking a Store Manager in Boston to lead customer and associate experiences at our Copley Place store. You will drive profitability through exceptional service, strong operations, and community engagement while coaching a team to reach its full potential.

You will oversee daily operations, hire and develop staff, and use technology to ensure seamless omnichannel shopping for customers. This role requires a hospitality mindset and proven leadership in a retail environment.

Qualifications

• 2+ years in retail Store Manager or service industry roles.
• Hospitality mindset when interacting with customers and associates.
• Strong people management and talent development skills.
• Effective leadership, interpersonal, and communication abilities.
• Proficient with technology and POS systems.
• Strong business sense with ability to plan and execute strategies.
• Action-oriented with ability to organize, delegate, and meet deadlines.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Inspire, educate, and coach associates to apply brand behaviours and build customer connections.
• Use technology to provide customers with a seamless omnichannel experience.
• Hire and develop a store team through training and coaching.
• Create an inclusive store environment where everyone feels welcome.
• Develop strong operational dynamics to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use reporting tools to monitor profitability, budgeting, and payroll.
• Analyze reports to inform short and long-term retail plans.
• Manage day-to-day store operations including opening and closing.

Skills

Store leadership

Hospitality mindset

People management

Leadership and communication

Technology proficiency

Business acumen

Time management

Tools

POS system

Job description

LOFT is seeking a Store Manager in Boston to lead customer and associate experiences at our Copley Place store. You will drive profitability through exceptional service, strong operations, and community engagement while coaching a team to reach its full potential.

You will oversee daily operations, hire and develop staff, and use technology to ensure seamless omnichannel shopping for customers. This role requires a hospitality mindset and proven leadership in a retail environment.