Store Manager, The Shops at Chestnut Hill

LOFT; Massachusetts; On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Merchandise discounts

Job summary

LOFT in Chestnut Hill, MA seeks a Store Manager to lead customer and associate experiences, driving a profitable business through exceptional customer service, operational excellence, visual standards, and strong community engagement.

You will coach your team to reach their potential, hire and develop talent, and ensure an inclusive store environment. The role emphasizes omnichannel shopping, reporting, budgeting, and payroll.

Qualifications

• 2+ years retail Store Manager or service industry experience preferred.
• Hospitality mindset in customer and associate interactions.
• Strong leadership, interpersonal and communication skills.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Inspire, educate, and coach associates to apply brand behaviors and connect with customers.
• Hire and develop an effective store team through training and coaching.

Skills

Retail store management

People management

Leadership

Communication

POS proficiency

Business acumen

Tools

POS system

Job description

About usLOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.As a Store Manager, you will lead the customer and associate experiences in your store. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement. You coach your team to reach their full potential and ensure a welcoming experience for all customers and associates.The impact you can haveIn this role, you'll have the opportunity to:Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.Use technology to provide customers with a seamless omnichannel shopping experience.Hire and build an effective store team through training, coaching, and talent development.Create an inclusive store environment for associates where everyone feels welcome and engaged.Develop a strong operational dynamic within the team to achieve store goals.Promote in-store community events and philanthropic partnerships.Use tools and reporting to oversee store profitability, effective budgeting, and payroll.Analyze reporting to develop short and long-term retail plans.Manage the day-to-day operations of the store, including opening and closing.You'll bring to the role2+ years retail Store Manager or service industry experience (preferred)Brings a hospitality mindset when engaging with customers and associatesStrong people management skills and an ability to develop talentEffective leadership, interpersonal, and communication skillsTechnology proficient and ability to operate a point-of-sale systemStrong business acumen and ability to develop strategies and create action plans to drive resultsAction-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlinesBenefitsMedical, dental, and vision insurance401(k) planPaid time off & holidaysOpportunities for monthly bonusesMerchandise discounts plus eligibility for discounts at our sister brandsProfessional development and opportunities for advancement across our brandsCommunity impact through our philanthropic partnershipsAvailability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.Location:Store 1812-The Shops at Chestnut Hill-ANN-Chestnut Hill, MA 02467Position Type:Regular/Full timePay Range:$60,110.00 - $72,130.00 USDEqual Employment OpportunityThe Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.