Store Manager - Lead Customer Experience & Team Growth

LOFT; Hyannis (MA); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid time off

Bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT in Hyannis, MA, is seeking a Store Manager to lead customer and associate experiences, drive profitability through exceptional service, and uphold brand standards in a dynamic retail environment.

You will hire and coach a talented team, manage day-to-day operations, and leverage reporting to develop short- and long-term retail plans, while engaging with the local community and partnerships.

Qualifications

• 2+ years retail store management or service industry experience.
• Hospitality mindset in customer and associate interactions.
• Strong leadership and communication skills.
• Ability to hire, coach, and develop talent.
• Technology proficiency to operate POS and reporting tools.

Responsibilities

• Lead customer and associate experiences in the store.
• Drive profitable business through customer experience and operations.
• Hire, coach, and develop store team.
• Manage opening and closing and daily operations.
• Use reporting to plan short- and long-term retail strategies.
• Promote community events and partnerships.

Skills

Store management

Leadership

People development

Customer service

Communication

Hospitality mindset

Tools

POS system

Job description

LOFT in Hyannis, MA, is seeking a Store Manager to lead customer and associate experiences, drive profitability through exceptional service, and uphold brand standards in a dynamic retail environment.

You will hire and coach a talented team, manage day-to-day operations, and leverage reporting to develop short- and long-term retail plans, while engaging with the local community and partnerships.