Store Leadership: Sales & Service Leader

Williams-Sonoma Inc.; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous discount on all brands

401(k) plan and investment options

Wellness program for health and well‑b

Paid vacations and holidays (full-time

Health, dental and vision insurance, +

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in delivering World-Class service and building strong customer relationships.

The role emphasizes staff supervision to ensure adequate coverage and a hands-on presence on the sales floor. Ideal candidates bring 2–3 years of retail or customer service leadership experience, exceptional communication and organizational skills, and the ability to coach staff on selling techniques while meeting

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
• 2-3 years of previous retail sales experience or management experience in a customer service related field.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Skills

Communication

Leadership

Critical thinking

Time management

Retail experience

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in delivering World-Class service and building strong customer relationships.

The role emphasizes staff supervision to ensure adequate coverage and a hands-on presence on the sales floor. Ideal candidates bring 2–3 years of retail or customer service leadership experience, exceptional communication and organizational skills, and the ability to coach staff on selling techniques while meeting