Store Leader: World-Class Sales & Service

Pottery Barn, Inc.; City of Syracuse (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Generous employee discount on Williams

401(k) plan and other investment机会

Wellness program

Paid vacations and holidays (full-time

Health benefits, dental and vision

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in achieving goals by providing World-Class service.

You will serve as a role model for building relationships with customers and maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store. Responsibilities include leading the team to create an exceptional customer experience, coaching staff on service and sales, and using training resources to

Qualifications

• Excellent communication, organization and leadership skills.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Skills

Excellent communication

Leadership

Organizational skills

Time management

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in achieving goals by providing World-Class service.

You will serve as a role model for building relationships with customers and maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store. Responsibilities include leading the team to create an exceptional customer experience, coaching staff on service and sales, and using training resources to