Store Leader: Sales & Service Excellence

Pottery Barn; Edina (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health, dental, vision

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support store leadership in achieving goals through World-Class service. You will model customer relationships, supervise staff, and ensure coverage across all areas of the store to deliver strong results.

The role emphasizes team coaching, product knowledge, and a positive, inclusive environment aligned with our People-First philosophy. Full-time, on-site position with growth opportunities across our brands.

Qualifications

• Excellent communication, organization and leadership skills.
• Great time management skills and ability to juggle priorities.
• 2-3 years of previous retail sales experience or management experience in a customer service related field.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Skills

Communication

Organization

Leadership

Retail sales experience

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support store leadership in achieving goals through World-Class service. You will model customer relationships, supervise staff, and ensure coverage across all areas of the store to deliver strong results.

The role emphasizes team coaching, product knowledge, and a positive, inclusive environment aligned with our People-First philosophy. Full-time, on-site position with growth opportunities across our brands.