Store Leadership Manager — Customer Experience & Sales

Michaels; Vienna (VA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

401(k) with employer match

Job summary

Michaels is seeking a Retail Department Manager in Vienna, VA to lead a high-performing sales team and deliver outstanding customer service. You will manage front-end operations, POS usage, and store programs, while coaching staff to meet quality standards and store KPIs.

You will ensure smooth daily operations, support omnichannel processes like BOPIS, and promote loyalty programs to increase customer retention. A strong leader with 3+ years in retail is ideal.

Qualifications

• Minimum 3+ years retail leadership experience.
• Ability to lead and coach store teams to high performance.
• Experience executing SOPs and company programs to ensure compliance.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs.
• Ensure execution of policies; hold team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage ensuring floor leadership and service standards.
• Oversee POS and Self-Checkout to support smooth transactions.
• Drive omni-channel service and in-store programs and events.

Skills

Retail leadership

Customer service

Team coaching

Tools

POS systems

Self-Checkout systems

Job description

Michaels is seeking a Retail Department Manager in Vienna, VA to lead a high-performing sales team and deliver outstanding customer service. You will manage front-end operations, POS usage, and store programs, while coaching staff to meet quality standards and store KPIs.

You will ensure smooth daily operations, support omnichannel processes like BOPIS, and promote loyalty programs to increase customer retention. A strong leader with 3+ years in retail is ideal.