Store Leadership Lead – Drive Customer Wow & Growth

Five Below Inc; Woodhaven (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Five Below is seeking a capable store crew supervisor in Michigan at Woodhaven to WOW customers and lead daily operations. You will train crew, supervise associates, and ensure fast, friendly checkout while controlling stock and store standards.

Responsibilities include opening/closing the store, cash handling, onboarding, sales driving, merchandising, and maintaining store cleanliness. This hourly role offers growth within a dynamic, high-energy retail environment.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Customer service

Leadership

Communication

Multi-tasking

Creativity

Stress management

Education

High school diploma or equivalent

College experience preferred

Tools

POS systems

Cash handling

Job description

Five Below is seeking a capable store crew supervisor in Michigan at Woodhaven to WOW customers and lead daily operations. You will train crew, supervise associates, and ensure fast, friendly checkout while controlling stock and store standards.

Responsibilities include opening/closing the store, cash handling, onboarding, sales driving, merchandising, and maintaining store cleanliness. This hourly role offers growth within a dynamic, high-energy retail environment.