Shift Lead — Guest Experience & Store Operations

Five Below; Warren (MI); On-site; USD 16,000 - 23,000; Part time

Job summary

Five Below in Warren, MI is seeking an engaged store crew supervisor to help manage daily operations and deliver a WOW customer experience. You will oversee staff, assist with receiving and stocking, and step in as Manager on Duty when required.

The role requires a High School Diploma or equivalent, 1 year of management experience, and strong communication, multitasking, and composure under pressure. Flexibility to work varied shifts and weekends is needed.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and ensures fast, friendly check-out experience.
• Trains crew on the BEST customer service experience.
• Oversees daily activities of store associates to ensure duties are performed well.
• Assists with receiving, unpacking and organizing new stock for quick stocking on floor.
• Acts as Manager on Duty, responsible for store operations, staff, and customer service.
• Open/close the store when needed, including securing cash and setting alarms.
• Supports onboarding and ongoing training of associates on policies, product knowledge and procedures.
• Drives sales and controls expenses by optimizing merchandising and customer service.

Skills

Customer service

Leadership

Communication

Multi-tasking

Flexibility

Education

High School Diploma or equivalent

College experience preferred

Tools

POS system

Job description

Five Below in Warren, MI is seeking an engaged store crew supervisor to help manage daily operations and deliver a WOW customer experience. You will oversee staff, assist with receiving and stocking, and step in as Manager on Duty when required.

The role requires a High School Diploma or equivalent, 1 year of management experience, and strong communication, multitasking, and composure under pressure. Flexibility to work varied shifts and weekends is needed.