Store Operations & Customer Experience Lead

Five Below Inc; Grand Rapids (MI); On-site; USD 16,000 - 23,000; Full time

Job summary

Five Below is hiring a Store Leader in Grand Rapids to deliver WOW customer service and oversee daily store operations. You will train crew, supervise associates, and ensure efficient opening/closing procedures while maintaining stock, merchandising, and safety standards.

The role requires 1+ years of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. This hourly position offers weekend availability and benefits.

Qualifications

• High school diploma or equivalent required; college experience preferred.
• Experience managing people and coordinating daily store operations.
• Strong verbal and written communication; able to multi-task under pressure.

Responsibilities

• Wow customers with friendly, fast checkout and proactive service.
• Train crew on customer service standards and policies.
• Oversee daily store activities and staff performance.
• Assist with stock receiving, unpacking, and shelf presentation.
• Act as Manager on Duty when needed and handle store operations.

Skills

People management

Customer service

Communication

Multi-tasking

Creativity

Stress management

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is hiring a Store Leader in Grand Rapids to deliver WOW customer service and oversee daily store operations. You will train crew, supervise associates, and ensure efficient opening/closing procedures while maintaining stock, merchandising, and safety standards.

The role requires 1+ years of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. This hourly position offers weekend availability and benefits.