Store Operations Lead - Customer Experience Champion

Five Below Inc; Dearborn (MI); On-site; USD 16,000 - 23,000; Full time

Job summary

Five Below Inc in Dearborn, MI is seeking a high-energy crew leader to wow customers and help run daily store operations. You will coach a team, ensure friendly checkout, and maintain a welcoming environment for guests.

You’ll supervise store activities, assist with receiving and stocking, and partner with leadership to drive sales while controlling costs. This hourly role requires punctuality, strong communication, and a commitment to service excellence.

Qualifications

• High school diploma required or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Wow customers with fast, friendly service.
• Train crew on customer service standards.
• Oversee daily store activities and staff performance.
• Assist with receiving and stocking to keep shelves full and organized.
• Open or close the store and secure cash, doors, and alarms.
• Support onboarding and coaching of associates and optimize merchandising.

Skills

High School diploma

Customer service

Leadership

Education

High School Diploma

Job description

Five Below Inc in Dearborn, MI is seeking a high-energy crew leader to wow customers and help run daily store operations. You will coach a team, ensure friendly checkout, and maintain a welcoming environment for guests.

You’ll supervise store activities, assist with receiving and stocking, and partner with leadership to drive sales while controlling costs. This hourly role requires punctuality, strong communication, and a commitment to service excellence.