Store Leadership & Key Carrier — Coach & Lead

The TJX Companies, Inc.; Boone (NC); On-site; USD 20,319 - 21,008; Full time

Benefits offered by this job

Employee discount

401(k) matching

Paid holidays

Job summary

HomeGoods in Boone, NC is seeking a Key Carrier to support store operations and guest experience. The role alternates between Coordinator duties and leadership tasks, ensuring coverage, coaching, and adherence to store policies.

This position requires open availability, including nights and weekends, and a commitment to delivering exceptional customer service while helping the store run smoothly with accurate procedures and teamwork.

Qualifications

• 1 year retail experience.
• 6 months leadership experience.
• Able to work flexible schedule, including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership experience

Customer service

Teamwork

Communication

Flexibility

Problem solving

Retail experience

Job description

HomeGoods in Boone, NC is seeking a Key Carrier to support store operations and guest experience. The role alternates between Coordinator duties and leadership tasks, ensuring coverage, coaching, and adherence to store policies.

This position requires open availability, including nights and weekends, and a commitment to delivering exceptional customer service while helping the store run smoothly with accurate procedures and teamwork.