Store Leadership: Key Carrier & Team Coach

The TJX Companies, Inc.; Lake Geneva (WI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Job summary

HomeGoods in Lake Geneva, WI, part of The TJX Companies, seeks a Key Carrier to support store operations, stepping into leadership as needed and covering nights and weekends. You will model exceptional customer service and help manage store priorities.

This role requires 1 year of retail experience with at least 6 months in a leadership capacity, plus the ability to coach Associates and uphold store policies while delivering a positive customer experience.

Qualifications

• Flexible schedule including nights and weekends.
• Team player with peers and supervisors.
• Ability to respond to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow up on multiple people/tasks.
• Able to multitask.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Problem solving

Coaching

Multi-tasking

Communication

Job description

HomeGoods in Lake Geneva, WI, part of The TJX Companies, seeks a Key Carrier to support store operations, stepping into leadership as needed and covering nights and weekends. You will model exceptional customer service and help manage store priorities.

This role requires 1 year of retail experience with at least 6 months in a leadership capacity, plus the ability to coach Associates and uphold store policies while delivering a positive customer experience.