Key Carrier & Store Leadership Coach

The TJX Companies, Inc.; Noblesville (IN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

medical/dental/vision

Job summary

HomeGoods is seeking a Key Carrier to support store operations in Noblesville, IN. The role alternates with the Coordinator duties and involves leadership in managing daily tasks and customer service. Availability for nights and weekends is required, with a focus on coaching Associates and maintaining store standards.

The position emphasizes strong communication, teamwork, and adherence to policies, while serving as a role model for exceptional customer service and store leadership.

Qualifications

• 1 year retail, 6 months leadership experience.
• Able to work a flexible schedule, including nights and weekends.
• Knowledge of store operations and merchandise flow.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Coaching

Team player

Communication

Multi-tasking

Problem solving

Leadership potential

Education

1 year retail experience; 6 months leadership experience

Tools

Company standard software/systems

Job description

HomeGoods is seeking a Key Carrier to support store operations in Noblesville, IN. The role alternates with the Coordinator duties and involves leadership in managing daily tasks and customer service. Availability for nights and weekends is required, with a focus on coaching Associates and maintaining store standards.

The position emphasizes strong communication, teamwork, and adherence to policies, while serving as a role model for exceptional customer service and store leadership.