Store Lead & Customer Experience Coach

The TJX Companies, Inc.; Conway (NH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Job summary

HomeGoods at USA North Conway NH is hiring for a Key Carrier role, an elevated extension of the Coordinator position. You will alternate duties, act as Manager on Duty, and lead as needed.

Open availability including nights and weekends is required, with a strong emphasis on customer service and team coaching. The role supports store operations, ensures compliant procedures, and maintains a positive shopping experience.

Qualifications

• One year of retail experience with leadership exposure or related supervisory experience.
• Open availability including nights and weekends.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Create a positive customer experience in-store and online interactions.
• Act as Manager on Duty following company policy and procedures.
• Ensure opening/closing procedures and staffing coverage are executed per guidelines.
• Coach and provide feedback to Associates to improve performance.
• Maintain adherence to labor laws, safety policies, and store procedures.

Skills

Customer service

Leadership

Coaching

Communication

Multi-tasking

Tools

Store software knowledge

Job description

HomeGoods at USA North Conway NH is hiring for a Key Carrier role, an elevated extension of the Coordinator position. You will alternate duties, act as Manager on Duty, and lead as needed.

Open availability including nights and weekends is required, with a strong emphasis on customer service and team coaching. The role supports store operations, ensures compliant procedures, and maintains a positive shopping experience.