Store Leadership & Customer Experience Lead

The TJX Companies, Inc.; Fairlawn (OH); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

401(k) matching

Employee assistance program (EAP)

Paid holidays

Job summary

HomeGoods in Fairlawn, OH is seeking a Key Carrier to join our store leadership team. This role alternates between Coordinator and Key Carrier, with open availability including nights and weekends, and a strong focus on delivering exceptional customer service.

You will model integrity, supervise associates, coach and delegate tasks, and ensure store procedures and safety standards are followed. Experience in retail leadership and effective communication are essential.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Strong communication and organizational skills

Responsibilities

• Creates a positive customer experience
• Acts as Manager on Duty
• Coaches and delegates to Associates
• Ensures opening/closing procedures are followed
• Maintains labor coverage and store procedures
• Promotes store safety and compliance

Skills

Customer service

Leadership

Communication

Job description

HomeGoods in Fairlawn, OH is seeking a Key Carrier to join our store leadership team. This role alternates between Coordinator and Key Carrier, with open availability including nights and weekends, and a strong focus on delivering exceptional customer service.

You will model integrity, supervise associates, coach and delegate tasks, and ensure store procedures and safety standards are followed. Experience in retail leadership and effective communication are essential.