Store Leadership: Backroom Coordinator & Key Carrier

The TJX Companies, Inc.; Tucker (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health coverage (medical)

Dental/vision

Life insurance

Paid holidays

Paid parental leave

Scholarship program

Credit union

Adoption assistance

Referral bonuses

HSA

Health care FSA

Pet & legal insurance

Auto/home insurance discounts

EAP

Bereavement

SmokING cessation

Job summary

HomeGoods in Tucker, GA is seeking a Key Carrier to support store operations and lead in partnership with the Manager on Duty. You will alternate between Coordinator and Key Carrier roles, with emphasis on delivering exceptional customer service and coaching associates. Availability nights and weekends is required.

Join a Fortune 100 off-price retailer that values diversity, development, and teamwork, with opportunities across HomeGoods stores, distribution centers, and offices.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances; Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Adaptability

Software knowledge

Merchandise flow

Problem solving

Coaching & delegation

Multi-tasking

Communication & organization

Retail experience

Job description

HomeGoods in Tucker, GA is seeking a Key Carrier to support store operations and lead in partnership with the Manager on Duty. You will alternate between Coordinator and Key Carrier roles, with emphasis on delivering exceptional customer service and coaching associates. Availability nights and weekends is required.

Join a Fortune 100 off-price retailer that values diversity, development, and teamwork, with opportunities across HomeGoods stores, distribution centers, and offices.