Store Leadership & Guest Experience Lead

Five Below; City of Oswego (NY); On-site; USD 19,000 - 26,000; Full time

Job summary

Five Below seeks a Store Manager on Duty in Oswego, NY. You will oversee daily store operations, lead the crew, and ensure a WOW customer experience through friendly service and merchandising. This hourly role starts at $16.50 per hour and requires at least 1 year of management experience and a high school diploma or equivalent.

Shifts include day, evening and weekends. You will train associates, manage opening/closing duties, and collaborate with store leaders to boost sales and maintain a

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are WOWing the Customer through personal contact with customers and trains the crew on the BEST customer service experience.
• Oversee daily activities of store associates and ensure they perform duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for fast placement on the sales floor.
• Act as Manager on Duty, taking full responsibility for store operations, staff management, and customer service.
• Open or close the store, secure cash, lock doors, set alarms, and ensure smooth daily operations.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising and staff performance.

Skills

Communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below seeks a Store Manager on Duty in Oswego, NY. You will oversee daily store operations, lead the crew, and ensure a WOW customer experience through friendly service and merchandising. This hourly role starts at $16.50 per hour and requires at least 1 year of management experience and a high school diploma or equivalent.

Shifts include day, evening and weekends. You will train associates, manage opening/closing duties, and collaborate with store leaders to boost sales and maintain a