Store Lead - Customer Experience & Ops

Five Below; Village of New Hyde Park (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Five Below is hiring in New Hyde Park, NY for an hourly Store Manager on Duty role. You will oversee crew performance, training, and daily operations to deliver a WOW customer experience.

Responsibilities include opening/closing, cash handling, merchandising, and ensuring compliance with policies. Requirements: high school diploma, 1 year of management experience, strong communication, and flexibility to work a varied schedule.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wwow customers through personal contact and ensure a fast, friendly checkout experience.
• Oversee daily activities of store associates and ensure high-quality customer service.
• Assist with receiving, unpacking, and organizing new stock for quick shelf placement.
• Act as Manager on Duty, taking responsibility for store operations and staff management.
• Open or close the store, secure cash, lock doors, and ensure daily readiness.
• Support onboarding and ongoing training of associates on policies and product knowledge.
• Drive store sales, optimize merchandising, staff performance, and customer service.
• Collaborate with store leadership on merchandising and recovery processes.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Customer service

Leadership

Communication

Multi-tasking

Flexible schedule

Education

High School Diploma

College experience

Job description

Five Below is hiring in New Hyde Park, NY for an hourly Store Manager on Duty role. You will oversee crew performance, training, and daily operations to deliver a WOW customer experience.

Responsibilities include opening/closing, cash handling, merchandising, and ensuring compliance with policies. Requirements: high school diploma, 1 year of management experience, strong communication, and flexibility to work a varied schedule.