Store Leadership & Guest Experience

Turkey Hill; New Columbus (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Turkey Hill is seeking an Assistant Manager to support the Store Manager in delivering an exceptional guest shopping experience in a high-energy environment.

You will coach and develop the store team, manage guest service behaviors, and help drive operational excellence, scheduling, and training while upholding company values. This full-time role requires flexibility for second shifts, weekends, and holidays, with strong teamwork and communication.

Qualifications

• High school diploma or GED.
• 1 year retail or food experience; must complete Assistant Manager Training program before assigned.
• Preferred 1-2 years in retail, guest service or restaurant in a leadership role.
• ServSafe /Food Safety certification a plus but not mandatory.
• Soft skills: comfortable talking with guests and team, high energy, quick to switch tasks, team oriented.
• Scheduling: able to work second shifts, nights, weekends and holidays.

Responsibilities

• Manages the store team’s Guest Service behaviors, providing coaching to ensure that they are greeting all guests in a friendly manner to make them feel welcomed, appreciated, and always “make it right” for our guests.
• While covering the location, will support the Store manager in building and developing a strong team with effective training, scheduling, coaching, and supporting a working environment that promotes engagement and living the Company values
• Partner with Store Manager to achieve operational excellence, and hit financial objectives on store promotions, sales objectives, controls etc.
• Assist with achieving overall appearance and cleanliness of the store (inside and out) ensuring that the coffee station is clean and stocked; the food service area is spotless and the bathrooms are sparkling clean, delegating and directing team to maintain condition levels up to Company’s standard.
• Assist with quality control, merchandising, safety programs and other guidelines in place for successful food service operation. Monitor product levels on the sales floor, including coolers and freezers, rotating stock and keeping product levels full so that we have what our guests’ desire and achieve the Company goal of 100% in-stock at all times.
• Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM’s absence.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Skills

Guest service excellence

Team leadership

Coaching

Computer skills

Education

High School diploma or GED

Tools

POS systems

Microsoft Office

Job description

Turkey Hill is seeking an Assistant Manager to support the Store Manager in delivering an exceptional guest shopping experience in a high-energy environment.

You will coach and develop the store team, manage guest service behaviors, and help drive operational excellence, scheduling, and training while upholding company values. This full-time role requires flexibility for second shifts, weekends, and holidays, with strong teamwork and communication.