Store Leadership: Growth & Training Path

CCF Family of Brands; Jackson (TN); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training

Key holder program

Performance-based advancement

Educational reimbursement

Medical insurance with telemedicine &/

401(k) and Roth 401(k) with company-m"

Life and AD&D insurance

Voluntary benefits: dental, vision, …

Job summary

TitleMax in Jackson, TN is hiring an Assistant Store Manager to support customers with financial needs and run a store. You’ll develop leadership skills through hands-on account management, customer outreach, and risk management, with growth potential in a performance-driven, people-first environment.

The role offers training, cross-brand opportunities, and a path toward promotion within the TitleMax family. Join a company investing in your future and start your leadership journey today.

Qualifications

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Skills

Verbal communication

Written communication

Leadership

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax in Jackson, TN is hiring an Assistant Store Manager to support customers with financial needs and run a store. You’ll develop leadership skills through hands-on account management, customer outreach, and risk management, with growth potential in a performance-driven, people-first environment.

The role offers training, cross-brand opportunities, and a path toward promotion within the TitleMax family. Join a company investing in your future and start your leadership journey today.