Store Leadership: Customer Experience & Operations Lead

designerbrands; North Carolina; On-site; USD 42,000 - 66,000; Full time

Job summary

designerbrands is seeking a Store Manager in North Carolina to drive sales, merchandising execution, and store operations. You will partner with store leadership to meet daily priorities and support omni-channel initiatives while ensuring asset protection standards.

You will coach associates, manage scheduling and payroll, and maintain outstanding customer service. Requires at least 2 years of management experience and a high school diploma, with growth opportunities within the company.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Ability to build collaborative relationships within the team.
• Strong verbal and written communication skills.
• Willingness to work nights, weekends, holidays, and varied shifts.
• Proficient use of technology to engage customers (register, devices).
• Ability to stand/walk up to 100% of shift and lift up to 50 pounds.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching associates to KPI targets.
• Maintain store standards and complete daily open/close tasks including cleaning and recovery.
• Review action plans to ensure tasks are finished daily/weekly/monthly.
• Increase sales using inventory reports and effective merchandising on the floor.
• Ensure omni activities such as Charge/Send and BOPIS are executed properly.
• Work with Store Manager to ensure policy adherence and asset protection.
• Assist in recruiting, interviewing and onboarding Store Associate candidates.
• Support scheduling, forecasting and payroll to meet labor goals.

Skills

Customer experience leadership

Team collaboration

Verbal and written communication

Operational tempo and accountability

Availability for nights/weekends/holID

Technology for customer interactions

Mobility/standing/walking

Lifting up to 50 pounds

Education

High school diploma or equivalent

Some college preferred

Job description

designerbrands is seeking a Store Manager in North Carolina to drive sales, merchandising execution, and store operations. You will partner with store leadership to meet daily priorities and support omni-channel initiatives while ensuring asset protection standards.

You will coach associates, manage scheduling and payroll, and maintain outstanding customer service. Requires at least 2 years of management experience and a high school diploma, with growth opportunities within the company.