Store Leadership & Customer Experience Lead

Community Choice Financial Family of Brands; Griffin (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Performance-based career advancement

Educational Reimbursement Program

Medical insurance options with telemed

401(k) and company match

Life and AD&D Insurance

Voluntary benefits (dental, vision, PT

Paid Time Off (12 days per year)

Diverse Culture and Inclusive Environm

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager (ASM) in Griffin, GA. The ASM will lead customer service initiatives, assist store leaders with recovery processes, and coach Customer Service Representatives to uphold compliance and company standards.

The role emphasizes a white-glove customer experience, staff training, and collaboration with leadership to drive store profitability while maintaining security and regulatory compliance.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory or leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Excellent verbal and written communication skills.
• Ability to work with Point of Sale systems, Microsoft Office, and other systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands of this position, which frequently include: remaining stationary, moving up to 25 pounds, and operating a keyboard.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Maintain customer information in the POS system with accuracy and integrity.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Monitor and maintain store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work in a fast-paced environment handling multiple tasks to meet individual and team performance standards.
• Communicate with customers and Team Members at all levels.
• Maintain a full-time schedule with regular in-person attendance, including limited Saturday hours (40 hours per week).

Skills

Leadership

Customer service

Communication

POS systems

Microsoft Office

Driver's license

Physical stamina

Education

High School Diploma or equivalent

Associate degree or higher

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager (ASM) in Griffin, GA. The ASM will lead customer service initiatives, assist store leaders with recovery processes, and coach Customer Service Representatives to uphold compliance and company standards.

The role emphasizes a white-glove customer experience, staff training, and collaboration with leadership to drive store profitability while maintaining security and regulatory compliance.