Store Leader: Guest Experience & Team Coaching

Community Choice Financial Family of Brands; Garden City (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

New hire training program

Educational reimbursement

Medical insurance options

401(k) retirement with company match

Paid time off

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager in Georgia to lead customer service operations and support store leadership. You will train and coach CSRs, focus on compliance, and ensure a white-glove experience for customers.

Responsibilities include overseeing loan/pawn cycles, managing risk, and driving store performance while fostering strong community relationships. This is a full-time, in-person role requiring reliability and a proactive approach.

Qualifications

• High School diploma or equivalent required.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Excellent verbal and written communication skills.
• Ability to work phone, Point of Sale, Microsoft Office, and other systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required in accordance with applicable law.
• Physical ability to perform tasks including moving up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process.
• Assist account management and recovery processes, including collection calls.
• Meet Company-set performance standards by leveraging partnerships and referrals.
• Develop customer relationships to build new business and brand loyalty.
• Provide support and coaching to Customer Service Representatives to ensure quality standards and safety procedures.
• Maintain customer information in the POS system with accuracy and integrity.
• Ensure compliance with Company policies and laws.
• Maintain store appearance and handle opening/closing procedures including vault and cash deposits.
• Communicate effectively with customers and team members at all levels.

Skills

Customer service

Leadership

Communication

Team training

Attention to detail

Education

High School diploma or equivalent

Associate degree or higher

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager in Georgia to lead customer service operations and support store leadership. You will train and coach CSRs, focus on compliance, and ensure a white-glove experience for customers.

Responsibilities include overseeing loan/pawn cycles, managing risk, and driving store performance while fostering strong community relationships. This is a full-time, in-person role requiring reliability and a proactive approach.