Assistant Store Manager: Elevate Customer Experience & Growth

Community Choice Financial Family of Brands; Waycross (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive new hire training

Learning management system with e‑less

Performance-based career advancement

Educational reimbursement

Flexible medical insurance options

401(k) and Roth 401(k) with company匹配

Life and AD&D insurance

Dental, vision, disability, accident,

Paid Time Off (12 days/year)

Diverse and inclusive culture

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager in Georgia to lead customer service efforts, coach staff, and ensure compliance with company standards. The role includes training, risk mitigation, and building strong customer relationships.

You will handle store operations, support recovery processes, and drive sales/loyalty while maintaining a high standard of service in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Excellent verbal and written communication skills.
• Ability to work phone, Point of Sale, Microsoft Office, and other systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required per applicable law.
• Ability to meet the physical demands including staying in place and moving up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.
• Work to meet Company-set performance standards by leveraging business-to-business partnerships, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Maintain customer information in the POS system with accuracy and integrity.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Skills

Customer service

Supervisory experience

Leadership

Verbal and written communication

Attention to compliance

Education

High School Diploma or equivalent

Associate degree or higher

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager in Georgia to lead customer service efforts, coach staff, and ensure compliance with company standards. The role includes training, risk mitigation, and building strong customer relationships.

You will handle store operations, support recovery processes, and drive sales/loyalty while maintaining a high standard of service in a fast-paced retail environment.