Store Leader - Growth, Training & Financial Services

Ccffamilyofbrands; Austell (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross-brand training

Educational reimbursement

Health insurance options

401(k) Retirement plan with company.

Life and AD&D insurance

Discount Marketplace

Paid time off

Job summary

Community Choice Financial® Family of Brands in Austell, GA is seeking an Assistant Store Manager to lead a high-energy team delivering financial services while building customer relationships. You’ll train staff, manage daily operations, and ensure compliance with policies, aiming for growth and steady performance.

The role demands strong communication, supervisory experience, and a commitment to great service.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide coaching and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure compliance with Company policies and local, state, and federal laws. Conduct store audits, create reports, and compile financial data.
• Monitor and maintain store appearance and cleanliness, address basic facility needs and scheduling maintenance services.
• Work in a fast-paced environment and handle multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular, in-person attendance, including weekends (40 hours per week).

Skills

Customer service

Sales

Supervisory experience

Communication skills

POS system

Microsoft Office

Bilingual

Education

HS diploma

Tools

POS system

Microsoft Office

Job description

Community Choice Financial® Family of Brands in Austell, GA is seeking an Assistant Store Manager to lead a high-energy team delivering financial services while building customer relationships. You’ll train staff, manage daily operations, and ensure compliance with policies, aiming for growth and steady performance.

The role demands strong communication, supervisory experience, and a commitment to great service.