Store Leadership & Customer Experience Coach

O'Reilly Auto Parts; Mount Pleasant (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, service, store appearance and operations. The role leads the team during shifts and absences to deliver excellent customer service and ensure smooth store execution.

Key duties include coaching staff, assisting in hiring, processing returns and orders, and ensuring proper invoicing and daily close procedures. Bilingual candidates are encouraged to apply to better serve our customers in Tennessee.

Qualifications

• Must have Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Preferred: Certified Parts Professional Certification; ASE Certification; Fluency in Spanish is highly desired.

Responsibilities

• Lead the store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels at the showroom and ensure staff execute on service programs.
• Assist the store manager in staffing during peak hours and in recruiting/interviewing candidates.
• Ensure returns, exchanges, and refunds are processed smoothly and accurately.
• Oversee day-end procedures, deposits, and security for the store.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, service, store appearance and operations. The role leads the team during shifts and absences to deliver excellent customer service and ensure smooth store execution.

Key duties include coaching staff, assisting in hiring, processing returns and orders, and ensuring proper invoicing and daily close procedures. Bilingual candidates are encouraged to apply to better serve our customers in Tennessee.