Auto Parts Store Lead & Customer Experience Coach

O'Reilly Auto Parts; Jonesboro (GA); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, & vision insurance

Tuition assistance

Career growth opportunities

Descripción de la vacante

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. This role leads the team in servicing customers and manages the store during the Store Manager's absence or opposing shifts.

Bilingual candidates are encouraged to apply and the team emphasizes growth within the company through a strong promote-from-within philosophy.

Formación

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsabilidades

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels at the retail showroom and execute service programs.
• Ensure staffing for the retail sales counter during peak hours.
• Assist in setting team member goals, coaching, and training completion.
• Assist in recruiting tasks and interviewing for qualified candidates.
• Ensure calls and shipments are handled timely and accurately.
• Oversee returns, exchanges, refunds, and proper invoicing before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to work schedules and proper clocking in/out.

Conocimientos

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Cert

ASE Certification

Fluency in Spanish

Descripción del empleo

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. This role leads the team in servicing customers and manages the store during the Store Manager's absence or opposing shifts.

Bilingual candidates are encouraged to apply and the team emphasizes growth within the company through a strong promote-from-within philosophy.