Bilingual Assistant Store Manager: Lead Sales & Service

O'Reilly Auto Parts; Loretto (TN); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Tennessee seeks an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will lead the store team during shifts and when the Store Manager is away, with a focus on delivering exceptional service to both retail and professional customers.

Bilingual candidates are encouraged to apply. The position emphasizes team leadership, hiring support, training, inventory accuracy, and timely execution of orders and

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure program execution.
• Work with the store manager to ensure adequate staffing during peak hours.
• Assist the store manager in setting goals, coaching, and monitoring training.
• Assist in hiring by coordinating recruiting tasks and interviews.
• Ensure all buy online/ship to store, hub and DC add orders are processed on time.
• Handle returns efficiently and issue refunds using correct methods.
• Invoice merchandise before it leaves the store and manage transfers.
• Oversee opening/closing duties and security procedures.

Skills

Sales specialist training

Assistant manager certification

RSS certification

Certified parts professional

ASE certification

Fluency in multiple languages

Job description

O'Reilly Auto Parts in Tennessee seeks an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will lead the store team during shifts and when the Store Manager is away, with a focus on delivering exceptional service to both retail and professional customers.

Bilingual candidates are encouraged to apply. The position emphasizes team leadership, hiring support, training, inventory accuracy, and timely execution of orders and