Store Leadership & Customer Experience Coach

Lids; Lutz (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Team-oriented environment

Early Wage Access

Job summary

Lids is seeking an Assistant Store Manager to help lead daily store operations, coach a team, and deliver exceptional customer service. You will drive sales, maintain brand standards, and ensure efficient workflow across all store functions.

The role emphasizes leadership, training, scheduling, and problem-solving to keep the store performing at a high level while upholding Lids’ dedication to fan-first experiences and community presence.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints when Store Manager is not present.
• Manage store associates through LIDS Training Programs, goal setting, and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline with verbal and written warnings in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment aligned with company objectives and store success.
• Adhere to company policies, dress code, and brand standards to maintain a professional store appearance.
• Lead selling strategy to achieve KPIs, sales targets, and exceptional customer service.
• Maintain store operations, cash handling, and inventory processes including audits and replenishment.
• Open and close the store following SOPs to ensure smooth daily operations.

Skills

Sales leadership

Interpersonal communication

Unsupervised work

Job description

Lids is seeking an Assistant Store Manager to help lead daily store operations, coach a team, and deliver exceptional customer service. You will drive sales, maintain brand standards, and ensure efficient workflow across all store functions.

The role emphasizes leadership, training, scheduling, and problem-solving to keep the store performing at a high level while upholding Lids’ dedication to fan-first experiences and community presence.