Store Leader & Customer Experience Coach

Lids; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Career development

Training programs

Early wage access

Job summary

Lids Sports Group is seeking an Assistant Store Manager to lead daily retail operations and deliver exceptional customer service. You will supervise staff, execute sales strategies, and ensure store standards align with brand guidelines.

The role emphasizes teamwork, training, and accountability in a fast-paced environment. You will act as the store leader in the absence of the Store Manager, manage scheduling, inventory, and customer escalations while driving KPI performance and a positive

Qualifications

• Proven ability to drive sales while preventing loss.
• Clear verbal communication and professionalism.
• Capable of working autonomously in a store environment.

Responsibilities

• Act as Manager on duty for scheduling, customer complaints, and store issues when the Store Manager isn’t present.
• Lead and support the team through LIDS training programs, goal setting, and follow-up to ensure sales and tasks are completed.
• Recruiting and training store personnel on proper operations and procedures; uphold company policies.

Skills

Sales results

Interpersonal skills

Self-management

Job description

Lids Sports Group is seeking an Assistant Store Manager to lead daily retail operations and deliver exceptional customer service. You will supervise staff, execute sales strategies, and ensure store standards align with brand guidelines.

The role emphasizes teamwork, training, and accountability in a fast-paced environment. You will act as the store leader in the absence of the Store Manager, manage scheduling, inventory, and customer escalations while driving KPI performance and a positive