Store Leadership: Customer Experience & Operations

Lids; Indianapolis (IN); On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Employee discount

Paid time off

Career development

Early wage access

Bonus potential

Job summary

Lids Sports Group is seeking an Assistant Store Manager to lead store operations, drive sales, and deliver exceptional customer service. You will oversee staff scheduling, training, and daily store performance while upholding Lids standards and policies.

Join a team that emphasizes a fun, inclusive environment, strong customer engagement, and a commitment to growth and development within the retail space.

Qualifications

• Strong interpersonal and leadership skills required.
• Experience managing a retail team and driving KPI performance.
• Ability to train and develop store staff and maintain operations.

Responsibilities

• Lead store operations to achieve KPIs and deliver exceptional customer service.
• Manage scheduling, training, and disciplinary processes in the Store Manager's absence.
• Oversee visual merchandising, inventory, and daily store maintenance.

Skills

Staff management

Scheduling

Training

Customer service

Communication

Job description

Lids Sports Group is seeking an Assistant Store Manager to lead store operations, drive sales, and deliver exceptional customer service. You will oversee staff scheduling, training, and daily store performance while upholding Lids standards and policies.

Join a team that emphasizes a fun, inclusive environment, strong customer engagement, and a commitment to growth and development within the retail space.