Store Leadership Coach — Elevate Customer Experience

VFCorporation; Gilroy (CA); On-site; USD 29,000 - 41,000; Part time

Job summary

Timberland is seeking a Supervisor in Gilroy, CA to support the leadership team and drive exceptional customer service. You will coach associates, uphold store standards, and collaborate with the Store Manager to maximize profit while building an inclusive team culture.

Ideal candidates have 1+ years in retail leadership, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Support the store leadership team and drive a best-in-class customer experience.
• Lead by example, coach and develop associates, and ensure store standards.
• Maximize store profitability with leadership alongside the Store Manager.
• Open/close procedures, floor coverage and task delegation.
• Oversee stockroom operations and ensure timely product flow to sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising and product replenishment per brand directives.
• Support inventory integrity and loss prevention practices.
• Engage with local community initiatives and events.

Skills

Customer engagement

Store leadership

Coaching

Communication

Retail software tools

Education

High school diploma or equivalent

Associate degree preferred

Tools

Retail software tools

Job description

Timberland is seeking a Supervisor in Gilroy, CA to support the leadership team and drive exceptional customer service. You will coach associates, uphold store standards, and collaborate with the Store Manager to maximize profit while building an inclusive team culture.

Ideal candidates have 1+ years in retail leadership, strong communication, and the ability to manage multiple tasks in a fast-paced environment.