Store Leader: Coach Teams & Elevate Customer Experience

VFCorporation; Houston (TX); On-site; USD 24,000 - 33,000; Full time

Job summary

Timberland is seeking a Supervisor to lead the store team, drive an exceptional customer experience, and uphold brand standards across merchandising and operations.

You will work with the leadership team to maximize store profitability, foster an inclusive culture, and deliver results in a fast-paced retail environment. 1+ years of retail leadership and a high school diploma are recommended.

Qualifications

• Proven ability to drive results through store teams.
• Strong coaching and motivating diverse teams.
• Excellent verbal and written communication.

Responsibilities

• Deliver high levels of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity and collaboration.

Skills

Leadership

Customer service

Communication

Coaching

Store operations

Merchandising

Education

High school diploma or equivalent

Associate degree preferred

Job description

Timberland is seeking a Supervisor to lead the store team, drive an exceptional customer experience, and uphold brand standards across merchandising and operations.

You will work with the leadership team to maximize store profitability, foster an inclusive culture, and deliver results in a fast-paced retail environment. 1+ years of retail leadership and a high school diploma are recommended.