Retail Team Lead: Elevate Customer Experience

Timberland; Central Valley (NY); On-site; USD 29,000 - 44,000; Full time

Job summary

Timberland is seeking a Supervisor to join our retail team in a fast-paced store environment. You will lead by example, coaching associates, managing daily operations, and driving an exceptional customer experience.

In this role you will partner with store leadership to maximize profitability, uphold visual standards, and ensure smooth stock movement from receiving to the sales floor. A background in retail leadership and strong communication are essential.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High school diploma or equivalent required; an associate degree is preferred.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.

Responsibilities

• Deliver a high level of personalized customer engagement and drive sales goals.
• Supervise store operations, openings/closings, floor coverage and task delegation.
• Coach and develop associates to deliver customer engagement and meet productivity targets.
• Support stockroom operations, inventory flow, and timely product replenishment.
• Maintain visual merchandising standards and ensure brand directives are followed.
• Support loss prevention and inventory integrity procedures.
• Assist in training new team members and provide ongoing feedback.

Skills

Retail leadership

Coaching & development

Customer engagement

Communication

Team collaboration

Merchandising

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Retail software tools

Job description

Timberland is seeking a Supervisor to join our retail team in a fast-paced store environment. You will lead by example, coaching associates, managing daily operations, and driving an exceptional customer experience.

In this role you will partner with store leadership to maximize profitability, uphold visual standards, and ensure smooth stock movement from receiving to the sales floor. A background in retail leadership and strong communication are essential.