Store Leader & Customer Experience Coach

Timberland; Byron Township (MI); On-site; USD 25,000 - 33,000; Part time

Job summary

Timberland is seeking a Supervisory leader to support the store's leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will collaborate with the Store Manager and Assistant Store Manager to maximize profitability, foster an inclusive culture, and contribute to store success in a fast-paced environment.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of retail or store leadership in a fast-paced, customer-focused environment.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong communication, coaching and leadership skills.
• Proficiency with word processing, spreadsheets, and retail software tools.

Responsibilities

• Deliver a high level of personalized customer engagement.
• Support the store team in achieving and exceeding sales goals and monitor KPIs.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations: opening/closing, floor coverage, and task delegation.
• Support stockroom operations: organize inventory, process shipments, and ensure product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment.

Skills

Sales leadership

Team leadership

Communication

Adaptability

Independence

MS Office

Education

High school diploma

Associate degree

Tools

Retail software

Job description

Timberland is seeking a Supervisory leader to support the store's leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will collaborate with the Store Manager and Assistant Store Manager to maximize profitability, foster an inclusive culture, and contribute to store success in a fast-paced environment.