Store Team Lead – Customer Experience & Ops

Timberland; Gilroy (CA); On-site; USD 29,000 - 41,000; Part time

Job summary

Timberland in Gilroy, CA is looking for a part-time Supervisor to support the store leadership team and drive exceptional customer service. You will coach and develop associates, supervise daily operations, and ensure merchandise flow aligns with brand standards.

The role emphasizes a consumer-centric approach, achieving sales goals, and fostering an inclusive, high-performing team in a fast-paced retail setting.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High school diploma or equivalent; an associate degree is preferred.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviours and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Promote community engagement by participating in local initiatives and events.

Skills

Store leadership

Coaching & development

Customer engagement

Communication skills

Adaptability

Retail software tools

Education

High school diploma or equivalent

Associate degree preferred

Tools

Word processing

Spreadsheets

Retail software tools

Job description

Timberland in Gilroy, CA is looking for a part-time Supervisor to support the store leadership team and drive exceptional customer service. You will coach and develop associates, supervise daily operations, and ensure merchandise flow aligns with brand standards.

The role emphasizes a consumer-centric approach, achieving sales goals, and fostering an inclusive, high-performing team in a fast-paced retail setting.