Store Leadership Assistant: Drive Sales & Team Growth

Kroger; Johnson City (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Assistance programs

Job summary

Kroger Co. in Johnson City, TN is seeking a Store Manager-level leader to oversee store operations on-site. You will supervise daily activities, coach associates, and partner with department heads to drive sales, service, and operational excellence.

You will lead staffing, budgets, and performance reviews while promoting inclusion and safety. This role emphasizes strong customer service, cost control, and adherence to enterprise policies.

Qualifications

• Minimum: High school diploma or GED.
• Minimum 1 year of experience as department manager, service manager, or in an equivalent role.
• Experience leading, coaching, and developing associates to achieve customer service, operational, and business goals.
• Experience using KPIs, metrics, and data insights to identify opportunities and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.
• Proven success driving customer experience, sales growth, operational excellence, and talent development.
• Experience managing competing priorities while leading teams through change and achieving objectives.
• Strong track record of independently leading strategies delivering improvements across store performance.

Responsibilities

• Assist store manager and associates in creating a favorable customer shopping experience.
• Lead teams in planning and executing merchandising and operating initiatives.
• Develop action plans and communicate results to associates from surveys.
• Identify opportunities with department heads and implement timely solutions.
• Model exceptional customer service and resolve concerns promptly.
• Coordinate store operations in the manager's absence.
• Aim to meet or exceed weekly, period, and annual sales and budgets.
• Drive sales by maximizing department profits and reducing shrink.
• Participate in budgeting discussions and financial performance reviews.
• Engage with local community and build relationships with unions where applicable.
• Support leadership with staff development and succession planning.
• Ensure compliance with laws and company policies.

Skills

Customer service leadership

KPI analysis

Team leadership

Cross-department collaboration

Change management

Education

High school diploma/GED

Job description

Kroger Co. in Johnson City, TN is seeking a Store Manager-level leader to oversee store operations on-site. You will supervise daily activities, coach associates, and partner with department heads to drive sales, service, and operational excellence.

You will lead staffing, budgets, and performance reviews while promoting inclusion and safety. This role emphasizes strong customer service, cost control, and adherence to enterprise policies.