Store Leader: Drive Sales, Service & People

Kroger Co.; Carmel (IN); In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Tuition reimbursement

Store discounts

Descrizione del lavoro

Kroger Co. is seeking an experienced store operations leader to assist the store manager in achieving excellent customer service and strong sales performance.

You will help plan merchandising and operating initiatives, drive department-level profits, and coach associates to meet safety and efficiency targets. The role requires collaboration across departments, data-driven decision making, and a commitment to Kroger’s core values.

Competenze

• High school diploma or GED required.
• At least 1 year of experience as department manager, service manager, or equivalent.
• Experience leading, coaching, and developing associates to achieve customer service, operational, and business goals.
• Experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.
• Proven success driving customer experience, sales growth, operational excellence, and talent development.
• Experience managing competing priorities while leading teams through change and achieving business objectives.

Mansioni

• Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results
• Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
• Role model/demand a highest level of customer service and solve associate/customer issues/concerns
• Manage total store operations in store manager’s absence
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
• Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department’s contribution

Conoscenze

Leadership

People development

Customer service

Data-driven decisions

Cross-functional collaboration

Formazione

High school diploma/GED

Descrizione del lavoro

Kroger Co. is seeking an experienced store operations leader to assist the store manager in achieving excellent customer service and strong sales performance.

You will help plan merchandising and operating initiatives, drive department-level profits, and coach associates to meet safety and efficiency targets. The role requires collaboration across departments, data-driven decision making, and a commitment to Kroger’s core values.