Store Leader - Operations & People Development

Kroger Co.; Murfreesboro (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Kroger Co. in Murfreesboro, TN seeks a Store Manager-level professional to lead store operations and deliver an exceptional customer experience. You will assist in planning, budgeting, staffing, and implementing merchandising initiatives across departments to optimize performance.

The role emphasizes coaching, associate development, collaboration across teams, and compliance with policy and safety standards. A strong focus on results, community engagement, and inclusive leadership is essential.

Qualifications

• High school diploma or GED required.
• 1 year of experience as department manager or equivalent.
• Experience leading and developing associates to achieve customer service, operational, and business goals.
• Experience using KPIs, metrics, and data insights to identify opportunities and support decisions.
• Ability to collaborate across departments and influence store performance.

Responsibilities

• Assist store manager in delivering a favorable customer shopping experience and develop associate interest in customer service to enhance Kroger’s reputation.
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives.
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results.
• Work with department heads/store associates to identify store opportunities and create action plans to ensure plan implementation.
• Role model and demand a high level of customer service and resolve associate/customer issues.
• Manage total store operations in store manager’s absence.
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink).
• Drive sales by working with department managers to maximize sales and profits and reduce shrink.
• Assist store manager in regular store-level financial performance discussions with associates regarding budgets and goals.
• Analyze/respond to competitive landscape within district/division.
• Demonstrate inclusionary leadership; expect inclusive behavior from associates.
• Promote relationships with local community organizations and unions if applicable.
• Communicate necessary information to associates to help them carry out duties.
• Serve as liaison to store/district managers and coordinators on plans and programs.
• Assist store manager in staffing, reducing turnover and increasing retention.
• Provide timely performance feedback to department heads and associates.
• Assist with labor management and supply costs to meet targets.
• Ensure store compliance with laws/policies and enterprise standards.
• Support adoption of technology solutions to improve operations and performance.
• Support leadership development and succession planning for future opportunities.
• Supervise and coach direct reports; complete reviews and provide feedback.
• Must be able to perform essential functions with or without accommodation.

Skills

Customer service

Leadership

Coaching

People development

Education

High school diploma/GED

Job description

Kroger Co. in Murfreesboro, TN seeks a Store Manager-level professional to lead store operations and deliver an exceptional customer experience. You will assist in planning, budgeting, staffing, and implementing merchandising initiatives across departments to optimize performance.

The role emphasizes coaching, associate development, collaboration across teams, and compliance with policy and safety standards. A strong focus on results, community engagement, and inclusive leadership is essential.