Store Leader & Team Coach – Sales & Service

T-Mobile USA, Inc.; Grover (AL); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Mobile service discount

Home internet discount

Pet insurance

Transit programs

Job summary

T-Mobile USA, Inc. is seeking a store leader to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to meet customer needs while upholding store standards.

The role emphasizes product knowledge, leadership practices, and driving performance. Successful candidates possess strong communication, coaching, and customer engagement skills with a focus on teamwork and results.

Qualifications

• High School Diploma/GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance performance.
• Manage store operations including visual merchandising, plan‑o‑gram compliance, and maintaining store standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products and leadership practices to serve as an expert resource for the team.

Skills

Customer Service

Sales

Coaching

Leadership

Communication

Product Knowledge

Change Agility

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leader to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to meet customer needs while upholding store standards.

The role emphasizes product knowledge, leadership practices, and driving performance. Successful candidates possess strong communication, coaching, and customer engagement skills with a focus on teamwork and results.