Store Leadership Coach — Drive Sales & Service Excellence

T-Mobile; Cary (NC); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Store Leader to partner with store leadership to develop the retail team and deliver exceptional customer service and sales results. You will coach, train, and manage operations to achieve targets while maintaining standards and product knowledge.

You will drive customer satisfaction, monitor performance, and oversee merchandising, expenses, and staff development in a dynamic retail environment. Strong communication and leadership is required.

Qualifications

• Change Agility (Required).
• Change Management Coaching (Required).
• Coaching (Required).
• Coaching Conversations (Required).
• Communication (Required).
• Customer Engagement (Required).
• Customer Service (Required).
• Engaging People (Required).
• Escalation Resolution (Required).
• Leadership (Required).
• Performance Monitoring (Required).
• Product Knowledge (Required).
• Sales (Required).
• Sales Performance Coaching (Required).
• Talent Development (Required).
• Team Coaching (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Store Leader to partner with store leadership to develop the retail team and deliver exceptional customer service and sales results. You will coach, train, and manage operations to achieve targets while maintaining standards and product knowledge.

You will drive customer satisfaction, monitor performance, and oversee merchandising, expenses, and staff development in a dynamic retail environment. Strong communication and leadership is required.