Retail Team Leader & Coach (Sales & Ops)

T-MOBILE USA, Inc.; Corte Madera (CA); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring to lead and develop a retail team dedicated to delivering excellent customer service and achieving sales outcomes.

The role focuses on coaching, training, and operational management to maintain store standards and drive performance. You’ll coach staff on product knowledge, customer interactions, and store procedures while ensuring visual merchandising and plan-o-gram compliance.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Lead and develop retail team to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures.
• Manage store operations including visual merchandising and plan-o-gram compliance.
• Monitor store expenses, discounting and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through team coordination.
• Stay current on products and services to serve as an expert resource for the team.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring to lead and develop a retail team dedicated to delivering excellent customer service and achieving sales outcomes.

The role focuses on coaching, training, and operational management to maintain store standards and drive performance. You’ll coach staff on product knowledge, customer interactions, and store procedures while ensuring visual merchandising and plan-o-gram compliance.