Retail Team Lead: Coaching, Sales & Ops

tmobile; Saint Robert (MO); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Store Team Lead to guide the retail team in delivering customer-focused service and sales outcomes. You will coach staff, ensure product knowledge, and uphold store procedures to drive performance.

The role emphasizes leadership, operational management, and achieving sales targets while maintaining a high standard of customer experience at the location.

Qualifications

• Strong communication skills required for coaching and customer interaction.
• Proven leadership abilities to guide a retail team toward targets.
• Solid knowledge of store operations and procedures to maintain a high standard of service.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Team Lead to guide the retail team in delivering customer-focused service and sales outcomes. You will coach staff, ensure product knowledge, and uphold store procedures to drive performance.

The role emphasizes leadership, operational management, and achieving sales targets while maintaining a high standard of customer experience at the location.