Store Leader: People, Service & Growth

Carter's, Inc.; Kentucky; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Staff discount on Carter’s products

Health benefits

Paid time off

Career development opportunities

Job summary

Carter’s, Inc. is seeking an Assistant Store Manager in Kentucky to lead the sales floor with a customer-first mindset. You’ll greet and assist families, drive product knowledge, and coach associates to deliver exceptional service during busy periods.

You will collaborate with the Store Manager to recruit, train, and develop a high-performing team, manage operations, and analyze KPIs to improve store performance while upholding Carter’s standards and inclusive culture.

Qualifications

• Must have at least 1 year of retail or related management experience.
• High school diploma or GED required.
• Proficiency with computer tools such as Outlook and Excel; good navigation on the web.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Customer engagement

Team supervision

Communication skills

Retail management

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s, Inc. is seeking an Assistant Store Manager in Kentucky to lead the sales floor with a customer-first mindset. You’ll greet and assist families, drive product knowledge, and coach associates to deliver exceptional service during busy periods.

You will collaborate with the Store Manager to recruit, train, and develop a high-performing team, manage operations, and analyze KPIs to improve store performance while upholding Carter’s standards and inclusive culture.