Store Leader: Grow Talent & Customer Experience

Carter's Inc.; Fairlawn (OH); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

30% employee discount on brands

Referral bonuses

Tuition-free education programs (GED/B

Paid time off & holidays

Parental leave & adoption assistance

Charitable matching gifts

Professional/personal development

Job summary

Carter's Inc. in Ohio is seeking a Store Manager to lead the team and be the brand's first face for growing families. You will coach staff, optimize product presentation, manage operations, and deliver an inclusive, customer-focused shopping experience.

You’ll develop talent, monitor KPIs, and partner with leadership to ensure smooth merchandising, payroll accuracy, and store performance. Strong communication and leadership are essential.

Qualifications

• A positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership and supervisory skills inclusive of leading, directing, and executing multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.).
• Minimum of 3 years of retail or related management experience leading direct reports.
• A high school diploma or GED.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit
• Execute Company’s direction on merchandising and operations; manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available
• Reduce loss through a consistent level of customer service, education and operational controls

Skills

Leadership

People management

Communication

Customer focus

Coaching

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter's Inc. in Ohio is seeking a Store Manager to lead the team and be the brand's first face for growing families. You will coach staff, optimize product presentation, manage operations, and deliver an inclusive, customer-focused shopping experience.

You’ll develop talent, monitor KPIs, and partner with leadership to ensure smooth merchandising, payroll accuracy, and store performance. Strong communication and leadership are essential.